Troubleshooting

Uploading help documents

Guide overview

Guide name
Uploading help documents
Category
Troubleshooting
Published
September 29, 2026
Last updated
September 29, 2026

How admins attach PDFs and guides to Help Center articles.

Introduction

How admins attach PDFs and guides to Help Center articles.

Attachments

Super admins and admins can upload PDF, Word, or text files when creating or editing a help article.

  1. Open Help Center → Manage articles.
  2. Create or edit an article.
  3. Use Attach document to upload a file (max 15 MB).
  4. Save the article — team members can download the file from the article view.

You can also paste rich HTML content directly for in-browser reading without an attachment.